ABOUT US

We are a dynamic and rapidly expanding localization and translation agency with a global footprint, operating across multiple markets with a significant presence in Asia and Europe. Our center of excellence in the Philippines, spanning Manila and Cebu, plays a vital role in the expansion of our services within the APAC region and supports our worldwide group. 

Dedicated to content quality, innovative services, and empowering our diverse workforce of hundred talents, we strive to deliver best of class content to Fortune 500 companies ensuring their global success across all languages and markets. Our inclusive, hard-working, and multicultural environment is designed to foster employee growth and feedback, setting the stage for our collective achievement.

ROLE SUMMARY

We are in search of an experienced Senior Manager with expertise in translation, copywriting and localization. This critical role involves leading a diverse team of 50 professionals in Manilla and Cebu, driving performance excellence, quality strategies and action plans, profitability, and enhancing our pre-sales and customer service strategies. The ideal candidate will possess a strong experience in the industry, a significant managerial track record , and a performance-driven approach, all aimed at fostering a culture of excellence and expansion within our dynamic organization.

Your role is pivotal to the success of Datawords Group's vision of becoming the go-to multicultural brand platform for international brands. Your ability to architect organizational and production frameworks that not only facilitate our customers' growth but also ensure their utmost satisfaction is crucial for the development and future success of the company.

KEY RESPONSIBILITIES

• Management and oversight of : 

• • A team of project managers in charge of coordinating flows of content production, translation and verification to top international customers/ 

  • A translation technology team in charge of adapting translation format and providing guidance to international translators. 

  • A vendor management team in charge of sourcing, assessing, negotiating with international Multilingual freelancers.

• Consistent process alignment with the sales office and other multilingual production teams in order to ensure uniform and performing practices of the PH team under his/her supervision,

• Pre-sales operations in partnership with Sales managers, proposing clear value proposal that makes a difference,

• Complete operations reporting and performance assessment of the team (KPI collection, launch of improvement plan, rewards and recognition),

• Training of a talented project management team, including technical guidance, customer service mentoring and efficiency enhancement measures,

• Set-up of efficient outsourcing strategies directed to multilingual freelancers and organizations in South East Asian countries including cost monitoring, performance assessment and contractual management,

• Deployment of innovative technologies within a multilingual production team to boost quality, efficiency or to purpose extended services to customers, 

• Escalation of issues and concerns, provision of recommendations as observed within the team. 

QUALIFICATIONS

• At least 8 years of managerial experience, within the translation industry,

• Ideally with a translation / copywriter background or education,

• Demonstrated ability to lead teams, define roadmaps, and establish KPIs,

• Proven experience in international organizations,

• Comprehensive knowledge of translation Management Systems, translation memories, and content management systems,

• Extensive knowledge on Trados,

• Ability to lead improvement initiatives for profitability, quality or customer satisfaction,

• Excellent communication skills, fluency in English, with a leadership style that marries empathy with decision-making,

• Familiarity with Looker Studio, Tableau, or Power BI preferred,

• Interest or experience in AI-managed platforms.

CHARACTER

• Diplomatic and empathetic, with a goal-oriented approach.

• Strong communication and presentation skills.

• A role model for company policies promoting a performance-driven culture.

TEAM DYNAMICS

• Leading a young, enthusiastic team eager for learning and innovation.

• Expected to mentor and foster team growth, balancing emotional and professional needs.

WHAT WE OFFER

• A hybrid work model with remote work options,

• Competitive salary, HMO, bonuses, and incentives,

• Opportunities for local and international travel.